Going that extra mile!
Posted on April 05, 2019
Any retirement village has to meet certain accreditation standards to operate in Australia. But it is the villages that go beyond accreditation that stand out from the pack.
Beauty Point Retirement resort is one of those stand-outs.
Manager of Beauty Point, Lisa Papahristos, says what makes Beauty Point renowned across in the industry is the lengths they will go to to ensure their residents get what they need to enjoy retirement.
“It’s about respect, really,” Lisa says. “Our residents are adults and we respect that. So we ensure that we have the right staff in the right place with the right services to enhance independence and, therefore, retirement.
“While retirement villages all have to have certain services to gain accreditation, it’s the way in which we deliver our services that ensures we stand alone.
“For example, to get accreditation, you have to provide meals for your residents. Well, we provide a chef in a gourmet restaurant setting, which is taking it that important extra step.
“Similarly, we have to provide transport, which we do with our free bus service. However, we also provide a subsidised, chauffeured limousine, to ensure our residents’ independence with stress-free travel at half the cost of a taxi.”
In particular, Beauty Point sets the bar when it comes to health care services. Beauty Point offers such a high level of discreet health care to residents that most never need to move as they age.
This care includes an on-site GP, on-site medical staff, twice daily pharmaceutical deliveries, medication analysis, medication support, occupational therapy and physiotherapy, as well as access to an on-site masseuse, podiatrist, dentist and more.
“Retirement villages must also provide access to an emergency service, but they don’t need to be on site. Our emergency service is on site, in fact they sleep here, so we can be at the scene of an emergency within four minutes,” Lisa says.
Other ways Beauty Point sets the standard across the industry is with the free handyman service, and free concierge service, which operates at a level you would expect from a holiday resort.
“The great thing about these extra services we offer is, in most cases, there is no extra charge to use them as all these services are covered in the monthly levy. And because the residents are in charge of the residents fund, they decide where the money goes and how it can best be spent,” Lisa says. “This commitment to transparency also ensures our residents are happy and don’t have to worry about hidden costs when they live on a fixed income.”
For obligation-free information about the Resort and available apartments, contact Lisa Papahristos, Neil Saward or Ross Symonds on 02 9773 7119, or view it on our website.